David Emery OnlineI'm right. You're wrong.
8 June 2007
Me: “Excuse me – I ordered Cappuccinos, not Lattes.”
Them: “No no – I’m sure they were Lattes.”
Me: “Errm, I’m really quite sure I ordered Cappuccinos.”
Them: “No, it was definitely Lattes.”
Where does this attitude come from?
I have coffee every day, and I always order the same thing. I know I ordered the right thing, but yet the server insisted that he was right, then begrudgingly made me a new one.
What I wonder is what his motivation was for arguing with me?
Did he think that by arguing, I was suddenly going to change my mind and decide I wanted a different drink?
Of course, you see this kind of mentality all the time; “No, you don’t want that.”; “Are you sure you want to quit?” etc. Software design – both offline an online – is ripe with this kind of stubbornness.
Arguing with the user is never a good thing.
~~~
On a completely different note, today I’ve been attending @media 2007, and very good it’s been too. Lots of interesting and thought provoking talks so far – I particularly liked Jason Santa Maria’s talk this morning.
It’s been a completely different experience to Future of Web Apps – for a start, it’s a lot more design focused and also a lot more focused on web design and development in general; FOWA ended up being very start-up and buisness orientated, and suffered for it.
Expect to see some photos show up in me Flickr stream...